- Give team members your full attention when you’re listening to them—listen to understand, not to respond.
- Prioritize kindness, especially in conflicts.
- Address issues sooner rather than later.
- Make sure feedback is constructive.
- Overcommunicate.
- Be transparent about conflicts, capacity limitations, or changes in plans.
- Make sure to acknowledge each other’s messages in the group chat.
- Assume good faith intentions and work to accommodate one another if necessary.
- Set clear expectations and task divisions from the start, and make sure all are on the same page.
- Do unto others as you would have others do unto you.
- Have fun!
Violation of norms can look like insufficient or tense communication, rough work dynamic, or lack of progress owing to interpersonal conflicts. Enforcement of norms relies on common trust in other team members’ abilities to initiate a conversation and verbally work through issues with one another. Rather than building a punitive culture by establishing explicit consequences, we commonly buy into a culture of trust and defer to dialogic remediation.
